- Details
Have you ever had that experience where you have an annoying little stone in your shoe, but you keep on walking because it's more of a pain to stop and remove it? But it keeps on niggling you regardless?
Have you had a similar experience with your OSS and/or BSS? Have there been little things about your OSS / BSS that annoy you, but not enough for you to do anything about it? Not enough to initiate a change or worse, a transformation project?