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There was a time when OSS/BSS build and transformation projects were sexy. They were the hot new technology projects that carriers around the world were embarking on. They offered the promise of lifting operations teams up a level from what the NMS (Network Management Systems) tools provided that they had previously relied upon. The promises of those OSS/BSS transformations were tantalising. They offered drastic improvements, increasing operator effectiveness and business optimisation compared with the manual, swivel-chair approaches required with NMS-level operations.